Hosted VoIP Service
If you’re looking to make the switch to VoIP you are going to come across a myriad of different solutions. One of the most popular being hosted VoIP.
What is Hosted VoIP?
Hosted VoIP is a service provided by a third party that gives you all of your phone system features and voice calling capabilities without having an actual VoIP phone system at your office. The only part of the system that you actual see are your VoIP Phones at your desk.
The hosted VoIP service provider, as they are commonly called, hosts your phone system functionality from their data center (or one that they lease from a data center provider). You are able to access your Hosted VoIP service via the internet, where you can configure users, extensions, menu’s, etc. The type of features you can get and the rates you pay, depend on the service provider.
Who Uses Hosted VoIP?
Hosted VoIP service from companies like Nextiva is used by companies of all sizes and industries, but is most popular with the small or micro-enterprise, typically 25 seats and under. Hosted VoIP service is a popular option for these companies because of the low up-front capital investment and predictable monthly billing.
If your company is looking to make the switch to VoIP with a limited budget, hosted VoIP would make great sense. Also, if your company lacks the staff or current knowledge required to manage your own VoIP system, hosted VoIP is probably they best thing for you!
How to Select Hosted VoIP Service?
Going about selecting hosted VoIP service for your company can get a little confusing. Today there are literally hundreds of different hosted VoIP providers who all look, sound and feel the same.
That’s because of a little known secret that most of these hosted VoIP services are running off of the same platform! That’s right, they may have different names, colors, packages and locations, but they are probably running off one of three popular platforms.
What does this mean for you? Well, to start, it means that things like price, features and VoIP phone choices should be pretty much the same across the board.
(Hence the confusing part of choice a provider.)
This makes the customer experience, the sign-up process, support systems, service level agreements and customer reviews the most important aspects of choosing a hosted VoIP provider.
Customer Experience – Before selecting any hosted VoIP provider you should take the time to call into their office. Be prepared with questions about the companies history, expertise, service level agreements and levels of support. Get a feel for how the sales professional answers the questions by listening to his tone of voice, directness of answer and other clues that might expose a weakness in your experience as a customer.
Support Systems – Things do go wrong and when they do, what matters most is quick, transparent assistance from technical support. Before purchasing hosted VoIP services make sure you find out what standard turnaround times are for support, local availability and even TEST OUT THEIR SYSTEM by submitting a ticket.
Service Level Agreements (SLA) – Like support systems, your hosted provider’s service level agreement is a commitment to ensuring you have a great service experience. Every hosted VoIP provider should have an SLA in place, typically something that guarantees the service will be up more than 99% of the time.
Customer Reviews – Most of the major hosted VoIP providers have a number of reviews of their service on various websites. In addition to this or if your provider is not large enough to have online reviews, ask for customer references. Then call them. Seriously, you can very often avoid disasters by speaking with real customers who have real experience with a company.
The Next Steps
After reading this, if you are ready to take the next steps in purchasing hosted VoIP service, you best bet is to write down everything you think you need, then contact up to five providers of hosted VoIP service. Once they contact you back, use the advice above to evaluate the best option for your company and then follow that providers lead.
(via Garrett Smith)
Showing posts with label ip phone system. Show all posts
Showing posts with label ip phone system. Show all posts
Saturday, July 20, 2013
Tuesday, November 20, 2012
Nortel / Avaya BCM IP Phone Systems for Small Business
Nortel BCM
Advanced IP Communications Solutions
for Single-Site and Multi-Site Businesses
for Single-Site and Multi-Site Businesses
Click here for the Nortel BCM system / accessories you require:
BCM 50 | BCM 50 Key Codes | BCM Media Bay Modules
BCM 450 | BCM 400 | BCM 200
The Nortel Business Communications Manager, or BCM as it is widely known, delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy.
The BCM 50 is a fantastic way for small businesses to take advantage of IP phone technology (3-20 and up to 40 users). The BCM 450 is for larger businesses and extends the BCM VoIP experience to a larger scale (from 30 up to 250 users).
Leveraging existing Meridian, Norstar, and Succession 1000 investments, Nortel BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.
Nortel / Avaya BCM 50
The Nortel Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 stations, yet can grow to serve more than 40. With an easy-to-use and highly flexible architecture, the Business Communications Manager BCM 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations. The BCM 50telephone system is a fantastic package that delivers small/medium-sized businesses and branch offices with converged voice and data solutions, allowing for a choice of an IP enabled or pure IP strategy. The Nortel Business Communications Manager 50 Telephone System offers a host of valuable features including IP telephony, unified messaging, call center applications, and many more.Nortel BCM 50 Key Codes
The Nortel BCM 50 can be expanded in numerous ways with Nortel BCM50 Key Codes. BCM 50 Key Code Authorization Licenses include: Digital Station Port Key Codes, Analog Station Port Key Codes, IP Telephony Client Key Codes,Analog Trunk Port Key Codes, Expansion Port Key Codes,Voice Messaging Key Codes, Unified Messaging Key Codes,VoIP Gateway Trunk Key Codes, Networking Key Codes, Fax Software Key Codes, Call Center Key Codes, LAN CTE Key Codes, BCM50 Intelligent Contact Centre and Network Configuration Manager Key Codes.
Nortel BCM Media Bay Modules
The Nortel BCM 50/450 Media Bay Modules were designed to expand your BCM system for trunks and stations. The BCM can be expanded in numerous ways with Nortel BCM 50/450 Media Bay Modules including: 4x16 Combo, 8x16 Combo, ADID4 and ADID8, ASM8+, CTM4 and CTM8, DTM, DDIM,BRI, DSM16+ & DSM32+, GATM4 and GATM8, GASM8, R2MFC, and FEM. Nortel Avaya Media Bay Modules serve a variety of Expansion requirements. From the BCM 50 Expansion Unit to the larger basic BCM Expansion Cabinetand expansion cabinets with various Power Supply options, including the BCM Expansion Universal Power and BCM Expansion Redundant Power models. Expansion Cabinets connect to the main BCM system base unit with a DS256 cable.
Nortel / Avaya BCM 450
The Nortel Business Communications Manager 450 unified communications capabilities include unified messaging, message forwarding*, Meet-Me Conferencing, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success. Other advanced applications of the BCM 450 include robust telephony features, voice messaging, IP networking, Internet access, mobility solutions and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 450 enables mid-size sites to benefit from convergence capabilities that were previously only available to much larger organizations.Nortel BCM 400
Nortel BCM 200
Nortel BCM Features & Benefits:
- Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
- Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
- Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
- Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.
- Unparalleled telephony features - with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
- Full suite of applications - including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.
The Nortel Business Communications Manager
The unified communications solution that gives you an edge on your competition!
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