Selecting the Right Hosted VoIP Service

Hosted VoIP Service

If you’re looking to make the switch to VoIP you are going to come across a myriad of different solutions. One of the most popular being hosted VoIP.

What is Hosted VoIP?

Hosted VoIP is a service provided by a third party that gives you all of your phone system features and voice calling capabilities without having an actual VoIP phone system at your office. The only part of the system that you actual see are your VoIP Phones at your desk.
The hosted VoIP service provider, as they are commonly called, hosts your phone system functionality from their data center (or one that they lease from a data center provider). You are able to access your Hosted VoIP service via the internet, where you can configure users, extensions, menu’s, etc. The type of features you can get and the rates you pay, depend on the service provider.

Who Uses Hosted VoIP?

Hosted VoIP service from companies like Nextiva is used by companies of all sizes and industries, but is most popular with the small or micro-enterprise, typically 25 seats and under. Hosted VoIP service is a popular option for these companies because of the low up-front capital investment and predictable monthly billing.
If your company is looking to make the switch to VoIP with a limited budget, hosted VoIP would make great sense. Also, if your company lacks the staff or current knowledge required to manage your own VoIP system, hosted VoIP is probably they best thing for you!

How to Select Hosted VoIP Service?

Going about selecting hosted VoIP service for your company can get a little confusing. Today there are literally hundreds of different hosted VoIP providers who all look, sound and feel the same.
That’s because of a little known secret that most of these hosted VoIP services are running off of the same platform! That’s right, they may have different names, colors, packages and locations, but they are probably running off one of three popular platforms.
What does this mean for you? Well, to start, it means that things like price, features and VoIP phone choices should be pretty much the same across the board.

(Hence the confusing part of choice a provider.)

This makes the customer experience, the sign-up process, support systems, service level agreements and customer reviews the most important aspects of choosing a hosted VoIP provider.

Customer Experience – Before selecting any hosted VoIP provider you should take the time to call into their office. Be prepared with questions about the companies history, expertise, service level agreements and levels of support. Get a feel for how the sales professional answers the questions by listening to his tone of voice, directness of answer and other clues that might expose a weakness in your experience as a customer.

Support Systems – Things do go wrong and when they do, what matters most is quick, transparent assistance from technical support. Before purchasing hosted VoIP services make sure you find out what standard turnaround times are for support, local availability and even TEST OUT THEIR SYSTEM by submitting a ticket.

Service Level Agreements (SLA) – Like support systems, your hosted provider’s service level agreement is a commitment to ensuring you have a great service experience. Every hosted VoIP provider should have an SLA in place, typically something that guarantees the service will be up more than 99% of the time.
Customer Reviews – Most of the major hosted VoIP providers have a number of reviews of their service on various websites. In addition to this or if your provider is not large enough to have online reviews, ask for customer references. Then call them. Seriously, you can very often avoid disasters by speaking with real customers who have real experience with a company.

The Next Steps

After reading this, if you are ready to take the next steps in purchasing hosted VoIP service, you best bet is to write down everything you think you need, then contact up to five providers of hosted VoIP service. Once they contact you back, use the advice above to evaluate the best option for your company and then follow that providers lead.

(via Garrett Smith)

VoIP Provides Access to the Previously Unreachable

Voice over Internet protocol (VoIP) has provided businesses a new means of communication. It has moved phone calls off traditional phones lines and onto the internet. VoIP can be more cost efficient than legacy options and can help call centers provide better customer service.

According to what IP telephony professional Itay Rosenfeld wrote in Telecom Reseller, it seems like VoIP is taking over the world. In reality, research found that 143.2 million people and businesses subscribed to public switched telephone network (PSTN)-style VoIP services in 2012, with the majority located in the United States, France and Germany.

Firmology said that with a premium VoIP system, call center employees can gather customer information before the call is even answered. They can see who's calling, what services the customer has previously used and any issues experienced. Call activity is logged automatically in CRM and notes are updated if taken.

With these great innovations, it's a surprise more companies are not making the switch, said Rosenfeld. One main reason is because there's been a lack of access to emergency services like 911. Businesses love saving money but not losing access to the fire and police departments.

According to Fox affiliate WXIN, however, some areas in the U.S. have new high-speed systems that allow emergency officials to make phone calls, send text messages or distribute emails to people subscribed to the IP-based system.

But what about reaching officials? Rosenfeld reported that there's a new option that supports phone capabilities from a single IP-based interconnection and provides access to emergency services. Whether a company uses cloud communications, VoIP or SIP trunking, this new option connects emergency calls via the PSTN. It also creates access in locations where cell coverage is poor or where a phone number is needed that's not tied to a specific provider or place.

VoIP has emerged as the new standard for enterprise communication, and vendors (such as Telephone Magic Inc.) offer the media gateways and other solutions to ensure seamless and reliable integration of IP-based communication regardless of an organization's size or its current telecommunications environment.

(via Sangoma)

We have been following reports of this TELEPHONE SCAM for a month as stories have appeared all over the US

More of the same: 

These scams pop up like dandelions in the springtime. Pass along to seniors.

Beware of “Free Medical Alert” Scam. Potentially fraudulent calls have been made to homes in Norwalk and as far away as Texas.

The Norwalk Police Department advised local residents to be on the lookout for a possible telephone scam that has been reported recently in Norwalk and in other communities across the country.

I became aware of the possible scam after a message was left on his home answering machine on Thursday.

It is a sad fact that there is no shortage of people out there who looking to take advantage of others, particularly senior citizens. This apparent scam targets seniors directly with promises of a ‘Free Medical Alert System’, something that sounds similar to a legitimate product often advertised on television. Remember never to give out personal information over the phone to someone you do not know or trust. If you may have been a victim of this scam, please notify our local police.

The calls in question involve a prerecorded message in which the potential victim is told they have received a “Free Medical Alert System” and is then asked to disclose personal information.

A warning from the Stephenville Police Department of Stephenville, Texas about these calls describes them in detail:

The potential victim is called and a prerecorded message tells them that they have won a “Medical Alert System” and to hold on to provide Shipping Information. The message then tells the potential victim to press a number to speak to a representative. The call then either disconnects or puts the potential victim on hold to music. Next, the representative picks up the line and they give a sells pitch over the product. Finally, the representative then attempts to confirm personal information including the shipping information.

The calls are coming from (209) 676-3148 and may show up on Caller ID as a legitimate bank or business.

Detective Bill Maloney of the Norwalk Police Department said, “I would advise anyone that is solicited by phone to look into any company they are considering doing business with. Make sure you have any proposals in writing, and do not give out any financial information to strangers over the phone.”

Detective Maloney added, “With regard to this particular series of calls about ‘Medical Alert Systems’, people have every reason to be cautious. There have been numerous Do Not Call complaints about this particular telephone number around the country. A local resident was recently victimized by a similar, but likely different call.”

Area residents who worry they may have been a victim of a scam may contact the Norwalk Police Department at (203) 854-3000 or the Darien Police Department at (203) 662-5300.

(via Bob Duff)

#Telecom #News - June 27- July 6th, 2013

Wholesale Telecom Website Design Upgrades Promise More Visitor Engagement

July 03, 2013 -- Telephone Magic website redesign to offer multiple ways to reach out and obtain up-to-the-minute quotes on phone systems, digital and IP phones, and telecom accessories from brands such as Avaya, Nortel, NEC, Cisco, Mitel, Aastra, Plantronics, Polycom, and more.

New Avaya 1400 Digital Phones Series Delivers Cost Effective Alternative for Small Business

July 02, 2013 -- Telephone Magic now offers Avaya's low-cost, feature-packed 1400 digital telephone line for business office telephony.

Nortel BCM 50 Proven All-In-One IP-Capable Small Business Phone System

July 01, 2013 -- Telephone Magic is now offering Nortel BCM50 phone system products and its Avaya BCM 50 sister model for a two-tiered cost-effective way for small businesses to upgrade to IP-telephony for a reasonable investment.

Polycom SoundStation Duo Conference Phone Is "Future Friendly"

June 28, 2013 -- The Polycom SoundStation Duo dual-mode analog/IP conference telephone provides exceptional deployment flexibility and, according to Telephone Magic, offers best-in-class investment protection.

Canadian Businesses Benefit From Wholesale .CA Telecom Portal

June 27, 2013 -- Telephone Magic Inc. reaches five year milestone for providing Canadian customers with their own telecom portal to Avaya and Nortel phones, phone systems, expansion equipment, and voice mail, along with Plantronics phone headsets, Polycom conferencing telephones, long range wireless phones, hotel phones, and much more.

"Phone Monkey" Fields Customer Service Question!

"Monkey Customer Service, can I help you?"

"No I am talking to you on a good old fashioned phone!"

"Why am I not using... what in God's name is #WebRTC???"

"err, one moment please..." *click*

#Telecom #News - June 17-26, 2013

Telephone USB Message On Hold Player Cost-Effective for Business

June 26, 2013 -- Telephone Magic now offers its own budget-oriented USB telephone on hold message player. Messages On Hold are easier than ever with new digital message unit designed for continuous audio playback.

Telephone Magic Now Offers a Vital VoIP Lifeline with Nortel 1100 IP Phones

June 25, 2013 -- Nortel / Avaya 1100 IP telephones from Telephone Magic allow owners of IP-capable Nortel phone system to extend the life of their business telecom investment.

New Avaya 9600 IP Phones Represent The Leading Edge in VoIP Technology

June 24, 2013 -- Avaya's 9600 IP telephone series from Telephone Magic is a feature-packed VoIP phone line for offices that need to harness the freedom and networking capabilities of IP telephony.

Cisco IP Phone Volume Exceeds Expectations in Wholesale Online Marketplace

June 21, 2013 -- Cisco Unified IP Phones offer the high-quality, reliable communications your business needs every day. Telephone Magic Inc. is experiencing substantial increases in sales of these IP telephones.

Mitel IP Phones Become a High Volume Seller in the Wholesale Marketplace

June 20, 2013 -- Telephone Magic Inc. provides feature-rich Mitel IP phones at wholesale prices, for use with Mitel IP-PBX platforms.

New CS500-XD Wireless Phone Headsets from Plantronics Solve High Density Issue in Offices

June 19, 2013 -- Plantronics' new cordless phone headset series is the no-hassle solution at Telephone Magic for fitting more wireless headsets in the same office.

New Avaya 1600 IP Phones Series Delivers Cost Effective Alternative for Small Business VoIP

June 17, 2013 -- Telephone Magic offers Avaya's low-cost, feature-packed 1600 IP telephone line for offices that utilize IP telephony.

Business Telephone Tips - Easy to Implement, Customer Pleasing, On Hold Messages

Ask any business what they're investing in, and most will say their website. But even though internet sites and ecommerce are growing at an enormous rate, you may be surprised to know that "telemarketing" dwarfs the amount of sales generated by websites. That's because consumers have generations of experience getting exactly what they want when they call a business. The phone is still faster that looking it up on Google and then trying to find the right answer on a website.

Right now, customer service provided by telephone is the dominant way for customers to reach businesses like yours. So before you invest everything in your website, consider how inexpensive it can be to increase sales and satisfaction with a few telephone tips for customer service representatives:

Answer the phone with a "live" person: "call centers" (especially the ones in India!) have an increasingly poor reputation. Just answering the phone with a live person starts you off on the right foot.

Don't use a speaker phone! Pick up the receiver, or use a headset (they're great for comfort and ease of use) and your caller gets a personal sound. We've all had our calls answered with a speaker phone: it sounds like they can't be bothered, the audio quality is poor, and we end up shouting to be understood. Treat your caller like you'd like to be treated

Create a "phone answering script" that is personal and polite. Don't try to say too much (Thank you for calling XYZ company, home of the widget. My name is Joe and I'm here to provide excellent service. How may I help you today?" Is that really any way to answer the phone?

If you use an automated answering system, limit the number of options: 3 or 4 should be plenty. And do you really need to have several levels of options? Put yourself in the customer's shoes. They are the customer, right?

Train your customer service reps so they know more than the customer does! How many times have you called a call center to ask questions, and the rep has had to constantly "check their sources" for "additional information"? With just a little experience you can understand your "Frequently Asked Questions." The 80/20 rule usually applies: 80% of your callers will ask the same questions covering just 20% of the information. Train, and test, your customer service reps. By the way: what are your customers' biggest problems? If you don't know, try working on the phones yourself. Then you'll be able to train your reps better!

Staff your phones properly. We've all been told "We are experiencing a higher than normal volume of calls" way too many times. We all know that it's not higher than "normal." Great customer service builds great customer loyalty.

What if you do answer with an automated system, and your customers do have to wait (in a "queue" which is like waiting in line) for their call to be answered? What should your caller listen to? Some people like silence or music so they can do other things. I've had the experience of waiting in a queue for a few minutes and completely forgetting what I called for. Even when it was important. So consider giving your caller helpful information while on hold. Don't make it a pushy radio commercial, and don't try to record it yourself (it won't sound professional).

Telephone Magic USB Message On Hold Player

A Message On Hold System can make all the difference in the world, as it plays CUSTOMIZED messages about YOUR business with appropriate background music. The latest digital On Hold Message player type utilizes USB Flash Media stick to easily transfer On Hold Messages from an emailed file. Telephone On Hold Messages will inform and entertain your clients when they have to wait On Hold for your business staff.

Try different recording for different groups of callers. For sales lines, feel free to talk about product features and benefits. "Cross marketing" can be very profitable (increasing you average order size) and helpful to the caller. Talk about product features, and educate your caller about how to understand the difference in features and what it means to them. Use the opportunity to show how you're different (and better) than your competition. 

For customer service or tech support lines consider answering FAQ and offering advice on fixing the most common problems. Do you list this information on your website? Tell your caller exactly where to look. Don't just assume they'll hang up. They can just look while they're waiting for help.

You thought PRISM was pretty Amazing... meet MAINWAY, MARINA, and NUCLEON!

"One Of Them Intercepts Telephone Calls And Routes The Spoken Words To A System Called ­NUCLEON."

You thought PRISM was amazing... meet MAINWAY, MARINA, and NUCLEON.

Two of the four collection programs, one each for telephony and the Internet, process trillions of “metadata” records for storage and analysis in systems called MAINWAY and MARINA, respectively. Metadata includes highly revealing information about the times, places, devices and participants in electronic communication, but not its contents. The bulk collection of telephone call records from Verizon Business Services, disclosed this month by the British newspaper the Guardian, is one source of raw intelligence for MAINWAY.

The other two types of collection, which operate on a much smaller scale, are aimed at content. One of them intercepts telephone calls and routes the spoken words to a system called ­NUCLEON.

For Internet content, the most important source collection is the PRISM project reported on June 6 by The Washington Post and the Guardian. It draws from data held by Google, Yahoo, Microsoft and other Silicon Valley giants, collectively the richest depositories of personal information in history.

Former NSA contractor Edward Snowden, 29, who unmasked himself as the source behind the PRISM and Verizon revelations, said he hoped for a systematic debate about the “danger to our freedom and way of life” posed by a surveillance apparatus “kept in check by nothing more than policy.”

For well over a week, he has had his wish. Startling disclosures have poured out of the nation’s largest and arguably tightest-lipped spy agency at an unprecedented pace. Snowden’s disclosures have opened a national conversation about the limits of secret surveillance in a free society and an outcry overseas against U.S. espionage.

From: http://articles.washingtonpost.com/2013-06-15/news/39993852_1_comey-national-intelligence-intelligence-collection

Businesses on the other hand can, in most cases, record phone calls for customer service and training purposes. There are some states that require both parties to consent to phone call recording but most only require that one party be aware of the call being copied. You can easily buy and setup an inexpensive but highly sophisticated USB computer call recording system for your office phone system extensions. Call 1.855.929.9199 today for more information on recording phone calls within your business.

On Hold Messages from Telephone Magic are produced for your business phone system – why does your business need one?

Here's 5 GREAT REASONS why you should MARKET YOUR BUSINESS and provide TELEPHONE CUSTOMER SERVICE with a MESSAGE ON HOLD system from Telephone Magic:

USB digital On Hold Message Player

1. Keep your customers informed

While waiting for your staff to pick up their call, On Hold Messages will inform your customers about the latest news, weather, and updates from your brand – new products, services, messages and more. This is achieved using pre-recorded messages on your message-on-hold system. It’s also a good way to make sure the customer doesn’t hang up during long wait periods. 

2. Keep them entertained

Some businesses playback jokes and social messages while customers are on hold; this helps entertain the customer and has a positive effect on your brand image. It also ensures that the customer won’t hesitate to call if they have an issue, because they know they will be entertained while waiting.

3. Keep them busy while they wait

Customers get impatient while waiting for staff to take a call – businesses can use this wait time to prompt the customer about pending tasks such as paying a bill or verifying an account – things like this engage the customer while they wait and portray your business as efficient and professional.

4. Promote your business

Message on hold systems are great for promoting your business – let the customer know about all the good things going on in your company – new products and services, new marketing ideas, events and promos. This provides engagement as well as marketing conversion value.

5. Create a big-business impression (small businesses)

Small businesses can also cash-in on the benefits of message-on-hold systems by creating a big-business impression, which helps portray a small business as professionally and credibly as possible.


To learn more about Telephone Magic's cost-effective On Hold Message system hardware and customized message productions Call us TOLL-FREE @ 1.855.929.9199 for a complimentary quotation.

In Our 25th Year, it's Exciting Times at Telephone Magic!

Wow! It is hard to believe but we are in our 25th year in business at Telephone Magic Inc. One might think it would be time to sit back and enjoy the fruit of our success, but I have not been this busy in about nine or ten years. But it is FUN. So many exciting things are happening in and around our company.

We are now well into a website redesign that will bring us up to Web 2.0 standards. The new site will sport a beautiful graphic design, easy to navigate menus, online chat with "live" quotes, and an "Express Quote!" option available from any page of our site.

We carry more products today than ever before and more product lines are being added every day. If you don't see it, we probably have it. If we do not have it, we will get it for you fast. From systems, phones, and equipment for Avaya IP Office IP500, to the Avaya BCM and Definity PBX. From Nortel Norstar and BCM 50 and 450, to Meridian 1 / Option 11C PBX. From NEC's SV8100 phone system to Mitel, Cisco IP, Polycom, Plantronics, Teledex, Scitec, TeleMatrix, EnGenius and more. We carry it all!

The thing we are most proud of is the fact that we actually establish RELATIONSHIPS on the web. That is something that is considered very rare with this saturated world we live in online.

At telephone Magic we are also doing our darned best to build real interaction in the Social Media world. We have lots of exciting things planned for YOU if you FOLLOW US on Facebook, Twitter, Google+, LinkedIn, and most recently Pinterest. Be sure to use the handy links on the right side of our Blog page, Follow Us, and stay tuned for some cool and fun activities, contests, and product and site news.

At this time, we would like to thank YOU, and all of our clients, both present and past, for helping us build towards our 25th Anniversary early in 2014!

Keeping up with the Social Media "Jones's" a Full Time Job

At Telephone Magic, we sell business phones at wholesale prices.

We are currently in our 25th year in business and we love what we do - it's exciting, always changing, we get to work with cutting edge phone system technology from worldwide leaders such as Avaya, NEC, Cisco, and Nortel.

The new world of Internet marketing does not just require additions, changes, and updates of HTML code and pages for our websites though. Now as much time is being spent updating the many and varied sources of Social Media Marketing.

Like other savvy and successful online companies, Telephone Magic is on Facebook, Twitter, LinkedIn, Google+, Pinterest, and - oh yes - we also Blog!

Don't get me wrong, it's actually quite a bit of fun reaching out and touching the people who utilize our business telephone products every day in their day to day life. We appreciate our clients and we strive to give them the best personalized service in the industry. We feel, more than others, we create long-lasting relationships with our customers and they tend to come back time and time again due to the personalized rapport we forge with them.

On the other hand, Social Media is, in itself, a full time job, equal to, and in many cases, much more work than our websites they drive. I am certain many of you, as small, medium, and even large businesses, struggle to find the time in the day to juggle all of their social media sites, trying to be as responsive as possible while also trying to get their regular work done in a timely fashion.

I have talked to many business owners/managers/CEO's that wonder how anyone is supposed to do all that social media demands without employing the full time efforts of a dedicated person. No doubt, it is tough. On one hand you don't want to drop the ball, fail to make regular posts, and not get back to potential customers when they come knocking at your various social media outlets. On the other you have to deal with real world financial constraints driven by the economy which prevent you from carving out yet another salary from a potentially diminishing pie.

On top of this, your products are almost always evolving and new information is coming out regularly and needs to be updated on your actual website. Now let us try to keep up with as much of that work as possible to ensure the site you wish to promote with all your social media venues is not itself becoming stale and outdated, causing it to fall in the rankings of our friends at Google, and other search engines.

The Social Media challenge is certainly a real one and we all have to either deal with it in the best way we can with the limited time we have or, God forbid, simply ignore it and the world around us that has embraced and promoted it. Right, that is not an option. Time to get back to our Facebook page!

Be Sure to Visit Our LinkedIn page page!

Follow Telephone Magic on LinkedIn

Please join us on LinkedIn:

"Follow Telephone Magic on LinkedIn!"

It's time to +1 Telephone Magic's Google+ page!

Follow Telephone Magic on Google+

Please join us on Google+:

"+1 Telephone Magic on Google Plus!"

Follow Telephone Magic on Pinterest!

Please join us on Pinterest:

"Follow Telephone Magic on Pinterest!"

Mitel IP Phones become a High Volume Seller in the Wholesale Marketplace

Here's a link to our latest press release: 

"Mitel IP Phones become a High Volume Seller in the Wholesale Marketplace"

Cisco IP Phone Sales Hit Record Levels at Telephone Magic

Here's a link to our latest press release: 

"Cisco IP Phone Sales Hit Record Levels at Telephone Magic"

Sometimes you just need a break...

I am just back from a wonderful week away with my son to Riviera Nayarit, Mexico ... Thanks to #Merival Residences and World Spa in Riviera Nayarit, #Mexico for a great vacation! This place is the absolute best with amazing a la carte food all day long... it's pricey but well worth it.

Fully rejuvenated, I am glad to be back home at #Telephone Magic central control! :-)

Here's something you don't see every day! "Cassandra" jumped right over us without even touching anyone!

Kissy, Kissy! :-)

"Xanu" was a real sweeite!

I highly recommend the "Sea Lion Encounter" from "Vallarta Adventures" in Nuevo Vallarta, Nayarit, Mexico. The pictures and video were very expensive, but captured an amazing experience with these wonderful creatures.

Best Long Range Wireless Phone We Have Ever Seen

When you need a cordless phone that has a longer range for a large property there are a lot of expensive solutions that require an inordinate number of repeaters to pass off the signal from various zones. Car lots and multi-floor offices are good examples of where this type of wireless phone is required. 

For more than a dozen years, Telephone Magic has offered the BEST and LEAST EXPENSIVE long range wireless phone solution that will cover most of these applications with an all-inclusive cordless phone with charger and an independent antenna base that can be mounted in an ideal coverage location.

The EnGenius DuraFon 1X
Long Range Cordless Phone System

EnGenius produced the first industrial long range cordless phone and now, this latest version, the DuraFon 1X, is the first rugged industrial long range wireless phone.

The EnGenius Durafon is an industrial long range cordless telephone with up to 5 miles (8 km) range in open terrain and up to 12 floors of penetration in office buildings.

In warehouse environments, you can have up to 250,000 square feet of coverage. Outdoors on farms, ranches, car lots or college campuses, coverage is up to 3,000 acres.

In addition to being a cordless telephone, the EnGenius DuraFon is also a full-duplex 2-way radio which operates independent of the base unit.

This system will grow with your business, allowing you to add up to 9 handsets per base unit. You can expand the system up to 4 lines (4 base units are needed) and 36 handsets in total.

The DuraFon works off any analog line and is also easy to add to your digital PBX with the EnGenius digital adapter (optional). Alternatively we also offer the EnGenius PRO 4-line long range wireless phone.

Telephone Magic Inc. is a rare "EnGenius Elite Dealer", so you always know you are getting the best pricing and service when you buy from us.

DuraFon 1X Features:

• Complete mobile communications: Using EnGenius, you can answer a call away from your desk. Is it for someone else? Just transfer the call to the proper extension. Or you can put the call on hold, and radio your colleague to let him/her know who's on the line—from your cordless handset.
• Full duplex 2 way radio: Unlike the usual take turns conversations typical of radio or CB communication, the EnGenius 2 way radio works in full duplex mode. That means you can talk comfortably and naturally with a co-worker. And you can talk privately so you don't have to worry about broadcasting your conversation to the entire warehouse.
• Exceptional Security: Digital spread spectrum technology broadcasts your conversation on up to 200 channels each second, preventing eavesdropping.
• Add up to 36 handsets: Each EnGenius base can support 9 handsets. Your system grows as you grow: Up to 4 bases and 36 handsets can be linked into one system.
• Long Talk Time : The EnGenius DuraFon handsets delivers up to 6 hours talk time, 50 hours standby. Each handset comes with a long life Lithium Ion battery.
• Call directory: With a 30 number speed dial, you can keep your important business contacts at your fingertips even when away from your desk.
• Headset capability: With the DuraFon's integrated headset jack, you'll be able to connect your favorite 2.5 mm headset for cord free, hands free conversations.
• Caller ID/call waiting: See who's calling before you pick up—even on your call waiting call. Just check your handset's 3 line LCD.
• Optional external antenna: Extend your coverage. Use the optionalexternal antenna and take your conversations outdoors and around your worksite.
• Programmable PBX Soft Key: Access important PBX functionality on your cordless phone

Every business site is different and in larger areas an external roof antenna can be added to extend the already impressive range of the EnGenius DuraFon 1X. You can easily connect this long range wireless phone to your business phone system via a single line analog port, which allows the DuraFon to be integrated as an extension of your telephone platform. There is also a multi-line version of the DuraFon, the DuraFon Pro, which allows up to 4 telephone lines to be handled by the system. Either way, we highly recommend the DuraFon for your long range cordless requirements as the BEST solution on the market today. As your EnGenius Elite Dealer, you know you are buying from a trusted source, which ensures you receive factory-direct warranty service for your DuraFon purchase.

Closing in on the CSS3/HTML5 finish line!

We have added a ton of new features to our website overhaul for TelephoneMagic.com and TelephoneMagic.ca! As a result we have taken some extra time in design and coding to ensure we have a tremendously easy site to navigate that is also VERY easy on the eyes... We see the finish line in site now so STAY TUNED for the BIG RELEASE of Telephone Magic 2.0! We wish all of our clients, staff, friends, and family a WONDERFUL Christmas holiday!

Our New Website Design is Coming Soon!

We are REALLY pumped about our new website design for TelephoneMagic.com and TelephoneMagic.ca!

In approximately 1 week our websites will be transformed from the older 780 pixel width to a new HTML5/CSS3 1000 pixel width format. What does that mean to you?

• The site will be CLEAN and less cluttered
• Find the phone system, telephones, and accessories you need EASIER and FASTER
• The site will be more graphical in nature, highlighting the wide variety of products we carry
• Fast and Convenient CONTACT information - including our Toll-Free Quotes
• Highlighted Social media buttons and access

Telephone Magic has been in business since 1989, and we are just 14 months away from celebrating our 25th anniversary! We carry all the major brands of telecom gear at WHOLESALE prices. If you don't see it on our site, simply call us TOLL FREE @ 1-855-929-9199 - we stock virtually EVERYTHING telecom, and can find anything you require for your business telephone system platform.

Stay tuned for more information about our new website template release date!